ek222 Privacy Policy — Your Information Is Always Protected
ek222 takes the privacy of your personal information very seriously. This policy explains how we collect, use, and keep your data secure.
Last Updated: January 1, 2026 | This privacy policy applies to the website https://ek222.cam.
Introduction
ek222 is a trusted online betting and casino platform in Bangladesh. We take the privacy of all our users very seriously and are fully committed to keeping their personal information secure. This privacy policy ("Policy") describes how ek222 collects, uses, stores, and discloses your personal information.
By using our platform you agree to the terms set out in this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform. You are welcome to contact our support team with any questions.
This policy applies to ek222's website, mobile application, and all related digital services. We reserve the right to update this policy from time to time as needed and will provide appropriate notice of any changes.
Information We Collect
ek222 collects only the personal information needed to provide you with our services and to keep your account secure. We may collect the following types of information:
2.1 Information You Provide Directly
- Identity Information: Your full name, date of birth, national ID or passport number.
- Contact Information: Email address and residential address.
- Financial Information: bKash, Nagad, Rocket, or Upay account numbers and bank account details — for deposits and withdrawals only.
- Login Information: Username and encrypted password.
- Verification Documents: Copies of documents submitted as part of the KYC process.
2.2 Automatically Collected Information
- Device Information: IP address, browser type and version, operating system.
- Usage Information: Which pages you visited, how long you stayed, which games you played.
- Cookies and Tracking: Session cookies, preference cookies, and analytical cookies.
- Transaction History: Records of deposits, withdrawals, and betting activity.
2.3 Information Received from Third Parties
In some cases we may receive information about you from payment processors, identity verification services, and fraud prevention services. This information is used solely to confirm the security and legitimacy of your account.
Purpose of Using Your Information
ek222 uses your personal information for the following purposes:
3.1 Providing and Managing Services
- Creating, verifying, and managing your account.
- Processing deposit and withdrawal transactions — via bKash, Nagad, Rocket, Upay, and bank transfer.
- Delivering betting and gaming services without interruption.
- Providing bonuses, promotions, and VIP benefits.
- Resolving your requests and complaints.
3.2 Security and Legal Compliance
- Keeping your account secure and preventing unauthorized access.
- Detecting and preventing fraudulent activity.
- Complying with anti-money laundering (AML) regulations.
- Verifying user age — only users aged 21 or above may use the platform.
3.3 Improvement and Communication
- Improving platform performance and user experience.
- Identifying and resolving technical issues.
- Sending important service updates and notifications.
- Sending promotional offers and bonus information with your consent.
Cookie Policy
ek222 uses cookies to operate the platform properly and to improve your experience. Cookies are small text files stored in your browser.
4.1 Types of Cookies
- Essential Cookies: Required for the platform's basic functionality, such as maintaining your login session.
- Functional Cookies: Used to remember your preferences and settings, such as language selection.
- Analytical Cookies: Help us understand how users interact with the platform so we can improve it.
- Security Cookies: Used to detect fraudulent activity and protect your account.
4.2 Cookie Controls
You can turn off non-essential cookies by changing your browser settings. Please note that disabling certain cookies may limit some platform features.
Data Sharing and Disclosure
ek222 never sells or rents your personal information to third parties. However, we may share information in the following limited circumstances:
5.1 Service Provider Partners
With service providers handling payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure — only the information they need to carry out their work.
5.2 Legal Obligations
To comply with valid requests from law enforcement agencies, court orders, or directions from regulatory authorities.
5.3 Fraud Prevention
With relevant authorities to prevent financial fraud, money laundering, or other illegal activity.
5.4 Business Transfers
In the event of a company merger, acquisition, or asset transfer — in such cases we will notify you in advance, and the new controller will also be bound by the obligations of this policy.
We never transfer your information to third parties for marketing purposes. Your privacy is not part of our business model.
Data Security Measures
ek222 has adopted industry-leading security measures to protect your personal information. Our security infrastructure includes the following elements:
6.1 Encryption
SSL/TLS encryption is used for all data transmissions. All communication between your browser and our servers is encrypted.
6.2 Data Storage
Stored data is protected with industry-standard encryption technology. Full payment card details are not stored on our servers.
6.3 Access Controls
Only authorized personnel are granted access to the data they need to perform their specific tasks. All internal access is logged and regularly audited.
6.4 Security Monitoring
Our systems are monitored 24/7 for cyber threats. Any suspicious activity is automatically detected and our security team is alerted.
6.5 Response to Data Breaches
In the event of a data breach, we will notify affected users in a timely manner in accordance with applicable law and take immediate steps to resolve the issue.
Data Retention Period
ek222 retains your personal information only for as long as necessary:
- Active Account Data: For the entire duration your account remains active.
- Transaction Records: At least five (5) years after a financial transaction is completed — to meet legal and regulatory requirements.
- KYC Documents: At least five (5) years after account closure.
- Support Communication Records: Three (3) years after an issue is resolved.
- Log Data: Typically ninety (90) days, which may be extended if required for security purposes.
After these periods we securely delete or permanently anonymize the data so it can no longer be linked to any individual.
Your Rights
ek222 recognizes and respects the following rights you have regarding your personal information:
8.1 Right to Know
You have the right to know what information we hold about you, how it is being used, and with whom it has been shared. On request, we will provide you with a summary of the information we hold about you.
8.2 Right to Correction
If your account contains inaccurate or incomplete information, you may request that it be corrected or updated. You can submit this request by contacting the support team.
8.3 Right to Deletion
In certain circumstances you may request that your personal information be deleted. However, some information may be required to be retained due to legal obligations, ongoing disputes, or financial regulatory requirements.
8.4 Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly in the case of direct marketing. We will honor your request where applicable.
8.5 Right to Withdraw Consent
You may withdraw consent for the processing of information given on the basis of consent at any time. Withdrawal of consent does not affect any processing that took place before the withdrawal.
To exercise any of the above rights, email us at [email protected] or contact us via 24/7 live chat. We will review your request properly.
Protection of Minors
ek222's services are strictly for users aged 21 and above. We do not knowingly collect personal information from minors. Verifying age during the registration process is a core responsibility for us.
If it comes to our attention that information belonging to a person under the age of 21 is in our system, we will immediately close that account and delete the related information.
Third-Party Services
ek222 works with game software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, and JILI. These providers operate under their own privacy policies.
Payment service providers such as bKash, Nagad, Rocket, and Upay have their own privacy and terms of use policies. ek222 is not responsible for the policies of these third parties. It is your own responsibility to review their respective policies before using their services.
Changes to This Policy
ek222 may update this privacy policy from time to time. We will publish a notice on the website and send a notice to your registered email at least 7 (seven) days before any changes take effect.
Continuing to use the platform after a change is made will be considered acceptance of the new policy. If you do not agree with the changes, you may close your account before they take effect.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our dedicated team is always ready to answer all your questions.